TERMS AND CONDITIONS OF SALE.
General Terms and Conditions
Silver Crest Models Limited (The Company) offers design and
build services in respect to scale working models for hobbyists,
enthusiasts and collectors (The Customer). The customer
acknowledges and agrees to the following terms, conditions and
process. The company undertakes the research and development
(R&D) of a model subject (The Project) to include research,
obtaining reference drawings, photography of full size
prototypes, securing licence agreements with IPR holders, the
production of 3D CAD drawings and the manufacture of a
pre-production pilot model for proving. On completion of this
stage customers are invited to place an Order Reservation for a
model hand-built as part of a small, limited edition, batch
production. The customer Order Reservation is secured on receipt
of a Stage 1 payment (The Deposit) to cover the customer's
contribution to the cost of the already completed R&D service.
On receipt of the customer deposit we commence the manufacture
of the customer's model. These hand-built models are designed,
manufactured and paid for in discrete stages e.g. in the case of
live steam models Stage 1 comprises the R&D process, Stage 2 the
manufacture and assembly of Chassis, Wheels and Motion parts,
Stage 3 the production of the Silver soldered pressure vessel
(boiler), Stage 4 the manufacture of Brass bodywork and final
assembly. For contract purposes each stage represents a unique
product paid for and manufactured as a discrete item. The Order
Reservation represents a contract for the build of the
individual stages and for the final assembly into a ready to run
model. The customer will be requested to pay for each stage
independently on completion of the manufacture and build service
delivered to that point. Completion of each stage constitutes
"delivery" under the contract and content will vary model to
model. The payment and completion dates for the staged build are
specified on the Order Reservation Form. Whilst an overall
timeframe for the completion of the final assembly is indicated
at the point of order time is not the essence of the contract.
All pressure vessels are tested in accordance with Module A of
the European Union Pressure Equipment Directive and comply with
The Pressure Equipment Directive 97/23/EC. The Company retains
up to £5m insurance cover in respect to product liability and
We endeavour to describe our product and service honestly in all
advertising, brochures, mailings, website and all other
promotional material. However, in pursuit of continual product
improvement we reserve the right to change materials, component
design, or model specification if this need is identified during
manufacture and build. Any changes made by the Company will
constitute a model upgrade. The price agreed for our services at
the point of Order Reservation will be fixed for the duration of
the contract other than for changes in the rate of Value Added
Tax where the Company reserves the right to increase, or
decrease, the retail price charged to reflect the changes in tax
Buy Back Guarantee
We selectively offer to buy back mint condition examples of our
models at, or above, the price originally paid by the customer.
General terms are:
- The model can be returned to the Company only after a minimum
of 2 years following the original delivery.
- The Company has a 6 month period following the return in which
to secure the re- sale of the model. The Company will make the
refund the customer no later than the expiry of the 6 month
- The Customer must request the Buy-Back arrangement at the time
of placing their Order Reservation. Such a request for inclusion
in the scheme must be made on the official Order Reservation
Form and is only applicable to those models for which the scheme
- The company reserves the right not to accept a customer's
request for registration at the time the Order Reservation is
Returns, Refunds and Cancellations
Your product is individually hand-built to order to our own
original copyright design.
Models are offered in the customer's choice of liveries, name,
and number and carry a unique Silver Crest Models Limited issue
number and boiler code. Every Silver Crest Model is unique, and
individually identifiable. Your rights to cancellation may vary
depending on where the contract was made and the level to which
the model is personalised.
We will look sympathetically upon any customers request to
cancel due to ill-health, job redundancy, or other serious
impediments to fulfilling their contractual obligations.
However, in the above circumstances we reserve the right to
secure another purchaser for the product at the contracted sale
price prior to refunding monies paid to the original customer.
All our models are carefully inspected and tested prior to
shipping. We will contact you to agree a convenient date for you
to accept delivery prior to shipping. In the event of any fault,
defect in manufacture, or damage received in transit, Silver
Crest Models Limited reserve the right to collect, repair and
return the model at the company's expense. Any such fault,
defect, or damage must be notified to Silver Crest Models
Limited within 7 days of the delivery.
All our products are offered with a full 12 months warranty and
we undertake to replace any significant component that fails
within the time period covered. Customers will be expected to
undertake routine maintenance and parts replacement themselves.
In the event of a complex failure Silver Crest Models Limited
undertake to repair the model free of charge under the terms of
the warranty providing the customer can return and collect their
model to our office in Braunston, Northamptonshire. Silver Crest
Models can, if the circumstances necessitate, arrange collection
and return of the model to a customers UK address. On expiry of
the warranty period we will provide service support to customers
although a charge may be made for such services. Routine care
and maintenance of models is the responsibility of the customer
and the Company accepts no liability for damage, or injury,
resulting from the misuse, or neglect, of the product.
Unauthorised customer modifications to the product may
invalidate the warranty.
We do not store customer credit card details, nor do we share
customer details with any 3rd parties.
Your statutory rights are unaffected. Governing Law. Contracts
for the supply of goods and services will be governed and
construed in accordance with English law and the parties submit
to the exclusive jurisdiction of the courts of England and Wales
with respect to any dispute hereunder.